Mystery Shopping

MEDIA STRATEGY

OUTDOOR MEDIA

RADIO & TV

PRESS ADVERTISING

Seamless Event Management, Trade Shows, Exhibitions, Conferences and Gala Dinners

Do you need to guarantee effective product display in defined outlets Nationwide and receive invaluable analysis on product distribution, pricing, display and POS?

We have the perfect personnel Nationwide to implement all types of Mystery Shopping, Merchandising and Auditing activity and deliver results quickly and efficiently.

Mystery Shopping is a well-known method of customer research.

We have a team of highly trained Mystery Shoppers located across the UK. They match a wide range of profiles and are able to provide your company with a full customer experience evaluation.

Your business challenges are unique.
Our proven success across industry categories stems from asking the right questions to help you address the challenges you face everyday.

We have developed many complex projects for large corporate clients that involve purchasing a high value product; evaluating a complete customer journey; conducting technical projects where vehicles are serviced and measuring the outcome and customer satisfaction levels; through to a simple short visit evaluation.

HOW MYSTERY VISITS WORK.

Mystery Shopping is a well-known method of customer research. Leverage ThePro’s 15 years of experience that has taken this tried and true method to new levels to evaluate your customers’ experiences. Using calls, clicks or visits our global workforce of evaluators follow predefined scenarios. Evaluators record their experience at various touch points throughout the customer journey. Photos and videos can also be collected to visually record an evaluator’s experience interacting with your brand.

As part of a custom research program, mystery shopping can be used to gauge:

  • location cleanliness
  • employee professionalism
  • pricing audit
  • safety audit
  • experience consistency
  • marketing and branding
  • competitor analysis
  • inventory audit
  • timeliness
  • friendliness
  • enthusiasm
  • brand awareness
  • information relevance
  • script compliance
  • ease of navigation
  • technical operations
  • purchase process efficiency
  • employee-customer relations